Frequently Asked Questions

Topics

Customers

Is Parse Pay right for my business?

Parse Pay is an excellent fit for single and multi-location quick-service restaurants, fast-casual restaurants, bars, and breweries, among other restaurant types. If you currently use Micros, Aloha, Harbortouch, Clover, Toast POS, Upserve, or another similar POS software, Parse Pay will likely fit your needs.

How much does Parse Pay cost?

The monthly subscription depends on the type of plan, number of licenses, and the number of premium subscriptions. For example, the standard plan for one register is $69/mo. Additional account features, for example, Online Ordering, are billed on an account level ($49/mo).

Is Parse Pay a payment processor?

Parse Pay is a POS software company that partners with industry-leading processors for integrated payment processing.

What features are included with the Parse Pay POS?

Our platform combines point of sale, hardware, software, and payment processing to help restaurateurs simplify operations, increase revenue, and delight their guests. The software is very robust and includes a long list of features for front of house and back of house operations. For a list of features, click here. We encourage all potential customers or partners to schedule a demo to learn more about our comprehensive product.

How do I get support?

Parse Pay has a team of onboarding and support specialists that can provide you with assistance. You can contact us through our website, or give us a call on our toll-free support line: 1-800-771-1469.

Hardware

What hardware can I use with Parse Pay?

Parse Pay has exclusive arrangements with industry-leading manufacturers including Elo, Star, Dejavoo, and PAX, and has a certified list of equipment that can be used with our software. Example certified registers include the PayPoint Plus and the I-Series Terminal.

Do I have to purchase hardware through Parse Pay?

We encourage all customers and partners to work with a Parse Pay representative to properly qualify the account and purchase equipment. We offer competitive pricing, so it's likely cheaper to source product directly from Parse Pay.

What type of hardware is available?

We offer top-of-the-line, restaurant-grade hardware and peripheral devices, including registers, printers, scanner, card readers, magnetic stripe readers, and much more.

What should I do if I'm having issues with my equipment?

Please contact our support team at 1-800-771-1469 if you are experiencing issues with your hardware.

Partners

What type of programs are available to resellers?

Yes! Parse Pay has a reseller program for individuals and companies that sell merchant services and ancillary services to restaurants.

How do I become a reseller of Parse Pay products and services?

Send us a message here. A Parse Pay representative will reach out to discuss partnership opportunities.