Return & Exchange Policy
Thank you for choosing Parse Pay. This Return & Exchange Policy applies to your purchase of Parse Pay hardware (“Hardware”) and third-party hardware and accessories (“Third-party Hardware,” and collectively with Hardware, “Products”) from Parse Pay.
We will ship Products using a carrier of our choice. While we will try to meet your shipment and delivery dates, we may be unable to do so in the event of low Product inventory. In addition, many events beyond our control can affect the delivery of your Products after we provide it to the carrier. Therefore, we are not liable for late shipment or delivery or any loss, damage, or penalty you incur from any delay in shipment or delivery.
The Products offered from Parse Pay consist of Parse Pay Hardware as well as Third-party Hardware purchased and resold by Parse Pay. From time to time, we may be unable to obtain a sufficient supply of Products. In addition, there may be occasions when we confirm your order but subsequently learn that we are unable to supply your Products. Therefore, we reserve the right at any time to limit or change quantities available for purchase or to cancel your order. If we cancel your order, we will refund your purchase price in full.
Hardware Return/Exchange Policy
If you are not fully satisfied with your purchase, you may return or exchange your Products within thirty (30) days of delivery so long as they are in their original condition and packaging and you enclose the original packaging slip. You are responsible for the cost of shipping returned items plus a 20% restocking fee, unless otherwise specified below. You must return all Products, cords, cables, parts, and documentation that were included with the original package. Products purchased from Parse Pay through an installment plan are not eligible for partial returns and must be returned with all other Products included in the installment plan purchase. Refunds will be applied to the original purchase method. Only Products purchased directly from Parse Pay can be returned to Parse Pay.
All Products that you purchase through our authorized partners must be returned in accordance with their respective return policies.
We hope to make the return or exchange of our Products as simple as possible. Please ensure that have thoroughly read our return process below and follow it accordingly. If you have any questions about our Products or our the return/exchange process, don’t hesitate to contact us. We’re here to help!
The following Products are not eligible for return:
- Items under $50 and non-serialized items (i.e. paper, printer ribbons, etc.)
- Incomplete Returns: items that do not have their original packaging, manuals, blank warranty cards, and other accessories provided by the manufacturer
- Encrypted card readers
Hardware Return/Exchange Process
To initiate a return, please email us at firstname.lastname@example.org or call us at 1-800-771-1469. Upon approving the return we will issue a return merchandise authorization (RMA) number and provide you with shipping instructions. We must receive the returned Product within 15 days of approving the RMA in order to issue a refund.
Once we have confirmation that we have received the Product and that you’ve met our policy requirements, we will begin processing your return. Please note that it can take up to 10 business days to complete the return and issue your refund. Once the return is complete, we’ll notify you with a confirmation an email. Please note that funds can take 2 to 3 business days to settle to your account.
If you need to exchange an eligible item for a different item of the same type (i.e. one printer model for another), give us a call at 1-800-771-1469 or email us at email@example.com. We will help you purchase the new item and provide you return instructions for the original item. So long as you purchase another like-item, we will waive the 20% restocking fee on the eligible item you return to us.
Defective Product Returns
If you receive a Product that is defective you have 30 days to contact us for a return. We will help you purchase a new one, and will pay to ship back the defective item. Once we receive the item back within 15 days, we will issue you a full refund for the original item. If something goes wrong after the first 30 days, only the manufacturer warranty applies. Give us a call and we’ll help get you in touch with the manufacturer.
Damaged Product Returns
If the Product packaging arrives damaged, please refuse to accept delivery from the carrier. If you do accept the delivery, please take the following steps within 5 days of delivery:
- Note the damage on the carrier’s delivery record so that we can file a claim
- Save, as is, the merchandise AND the original box and packaging it arrived in
- Call or email our support team immediately so we can arrange a carrier to inspect and pick up the damaged merchandise.
- While not required, please take pictures and email them to firstname.lastname@example.org.
Have additional questions? Please call us at 1-800-771-1469.